Reviews

Excellent service! Got my tires replaced quickly and at a very reasonable price. The staff was super friendly, polite, and professional. Everything went smoothly, and the whole experience was great. Highly recommend this place!

They are very helpful and nice I always like coming to this place ❤️HIGHLY RECOMMEND ❤️

Very professional and as a college student they give discounts which I’m always greatful. Keep my car flowing! They have great staff and hospitality too. I get my tires filled with once a week so I’m a regular

Turab and his crew are amazing. They’ve done exceptional work on all the vehicles I’ve had to bring in, from brakes to suspension components and tires. You can’t beat their prices and their performance. If I were single I’d marry Turab!

Came in for a clutch bleed and they did a great job an they are honest and got the job done

I had some stubborn lug nut issues on my b.M.W and they got the lug nuts off with ease and without ruining my rims definitely well oiled machine, friendly faces and helpful service,. And they had ice water!!! I'll be returning soon when I need an alignment for my vehicle cause.I'm definitely gonna get some of that ice water!!!

Accommodating, quick and professional.

I’ve took my car to many other shops and they’ve always tried overcharging me or misdiagnosis of my car. When I came in to Luxe Auto Repair the Manager Shawn was super professional and was truly transparent and honest. The pricing was way better than all other shops, and the turn around time was so fast. I was able to get my car back to drive to work the same week. All of my problems were solved with my car, I wasn’t overcharged, and Shawn really helped me be at peace of mind that my car is being well taken care of. AWESOME CUSTOMER SERVICE AND WORK.

Dear Juan Arvizu, We take allegations of vehicle damage seriously and want to clarify the facts regarding the service performed on your 2001 Toyota Corolla. The vehicle arrived with a large bubble in one tire. Our work consisted solely of mounting and balancing two replacement tires using our Hunter equipment. During service, our technician noticed a bend in the same wheel that had the damaged tire, immediately informed Juan, and documented the bend on his invoice. This was disclosed during the visit, not first identified after the vehicle arrived home. The vehicle also arrived missing two hubcaps. We moved the hubcap from the bent wheel to another wheel so the bend would remain visible for inspection and any air-loss concerns could be monitored. We moved a hubcap; we did not swap the rims. Regarding the claim that we “glazed” the car, we commented that approximately 58,000 miles is exceptionally low mileage for a 25-year-old vehicle. We referenced Toyota and Honda vehicles’ reputation for longevity and their potential to reach 300,000 miles. That was a compliment about the mileage, not a guarantee of this vehicle’s condition or future reliability. We also want to note that two reviews were posted regarding this visit. Because the reviews present allegations that we believe are inaccurate, we are responding publicly to clarify the documented facts and ensure that readers have complete context. We dispute the allegation that our service caused the bend. It was identified on the wheel with the already-damaged tire, brought to Juan’s attention during service, and recorded on the invoice. We welcome the opportunity to review that documentation directly at (916) 482-7664, Ext. 1.

- Luxe Auto Center

Damaged wheels

Glazed my car and said how reliable it will be for years and then bent my rim horribly. Noticed when I got home and called, they said they have no idea how and it couldn’t have been them or their machine. Tried to say they switched the rims on another side, I have a photo from an hour before where all my rims were in perfect shape. Charged 120 for 2 used tires

Mr. Juan Arvizu, We take allegations of vehicle damage seriously and want to clarify the facts regarding the service performed on your 2001 Toyota Corolla. The vehicle arrived with a large bubble in one tire. Our work consisted solely of mounting and balancing two replacement tires using our Hunter equipment. During service, our technician noticed a bend in the same wheel that had the damaged tire, immediately informed Juan, and documented the bend on his invoice. This was disclosed during the visit, not first identified after the vehicle arrived home. The vehicle also arrived missing two hubcaps. We moved the hubcap from the bent wheel to another wheel so the bend would remain visible for inspection and any air-loss concerns could be monitored. We moved a hubcap; we did not swap the rims. Regarding the claim that we “glazed” the car, we commented that approximately 58,000 miles is exceptionally low mileage for a 25-year-old vehicle. We referenced Toyota and Honda vehicles’ reputation for longevity and their potential to reach 300,000 miles. That was a compliment about the mileage, not a guarantee of this vehicle’s condition or future reliability. We also want to note that two reviews were posted regarding this visit. Because the reviews present allegations that we believe are inaccurate, we are responding publicly to clarify the documented facts and ensure that readers have complete context. We dispute the allegation that our service caused the bend. It was identified on the wheel with the already-damaged tire, brought to Juan’s attention during service, and recorded on the invoice. We welcome the opportunity to review that documentation directly at (916) 482-7664, Ext. 1.

- Luxe Auto Center

Woke up to a flat tire on my way to work. Quickly rolled into this local shop and they were able to immediately put on my donut and give me a quote for new tires. Very friendly and helpful.

Everyone here is great. So sweet and helpful, reasonable prices, and the office is very clean. I won’t take my car anywhere else.

Great customer service from the Luxe team, Turab has been super helpful and communicative. I had my entire engine cylinder head replaced and they gave me the best price and best deal. The best shop in all of Sacramento. Going to bring all of my cars and families cars here. You should too!

Best experience. They were able to get me in and out, AND save me money all within a few hours. Highly recommend. I’ll be back for all my auto needs.

Came in with break problems. Bent over back words to help us get back on the road safe and sound.

I been dealing with My Folks at Luxe for A little over a year now. First it was Omar he was Hella Cool and I was a little bit upset to be honest when he transferred over to the other store but in came Turab and (Big)Sean . Let me tell you from day one they became my folks. I don't be trusting No shops with my vehicle but I trust these dudes 💯 they've treated me right and done me proper every time with the utmost respect and courteous service . These the type of dudes that once you find them that's where you going to bring your vehicle because you know they're going to do what they say they're going to do and they're going to do it right and if by some chance there's a mistake they're going to fix it without ask. Now I say anybody who's ever had a bad experience with either one of these dudes or anybody else in the shop for that matter. They themselves were the one with the personal issue because I've seen them personally handle unruly customers with the utmost most humility and humbleness and by the time they served them with that humility and humbleness that Customer tucked their tail turned around and walked out DA DOOR cuz they knew they were wrong in DA FIRST DANG PLACE 💯 BUT BACK TO WHAT'S IMPORTANT ! If you need your vehicle serviced and you want to take it to a trustworthy shop that does quality work and the people are courteous and treat you with respect and like you matter then take your vehicle to Luxe Auto on El Camino. Holla at my folks Turab and Big Sean And I promise they'll take care of you 💯

The guy at the front desk was very helpful. I think his name is Shawn made me feel very comfortable about doing business with them.

Work quickly with fair prices

They went above and beyond to help us even last at closing so kind and thorough definitely recommend

I felt really comfortable here and they had great customer service as well! Front desk are really helpful and kind too!

Luxe Auto is the only place I trust to get my car serviced in Sacramento!! Honest, trustworthy work where I never stress about being up charged. Highly recommend!

I been with this automotive company for a few years There awesome They do quality work Very good customer service I recommended them . There awesome

Really good customer service and very honest in every work they do. They detail out every job that is recommended on the vehicle. They are very honest and don’t try to make you to work that is not needed. I would highly recommend. I take all my vehicles and always recommend my family and friends.

Make sure if you put deposits you get proof they smile in your face even when they're gouging your pockets they claim in the state of California its illegal to give refunds..... literally told me to my face after telling me they could over the phone..... shimmers and scammers if you go here watch them work on your car. I drove my car 12.5 hrs no lights no issues, went to get a smog there and now I've got broken $800 dollar repairs to make and screwed out of $150 bucks. Should be FRUGAL LUXE

Jason, we take accusations of dishonesty very seriously, so we want to clarify the facts of your visit. You brought your vehicle to Luxe Auto Center for a smog inspection. The vehicle did not pass the inspection because our technician observed a damaged air-filter housing at the EVAP hose connection, which was documented on your repair order. You were charged $49.75 for the smog inspection only. Because the vehicle did not pass, you were not charged the additional $8.25 certificate fee. Most importantly, Luxe Auto Center did not collect a $150 deposit from you, nor did you pay us any additional cash beyond the $49.75 smog inspection charge. Therefore, the statement that we kept or refused to refund $150 is simply not accurate. We have also preserved our surveillance footage from your visit and welcome you to come to Luxe Auto Center and review the footage with management so there can be no misunderstanding regarding what occurred, what was discussed, and what was paid. A vehicle being driven for 12.5 hours without a warning light does not mean that it will automatically pass a California smog inspection. Our responsibility as a licensed Smog Check station is to inspect the vehicle as presented and accurately report the condition found—we cannot pass a vehicle that does not meet the inspection requirements. We understand that failing a smog inspection and being presented with a repair recommendation can be frustrating. However, calling our employees “scammers” and claiming that we took $150 that was never paid to us is a serious allegation and does not accurately represent this transaction. Our management team remains available to review the repair order, payment record, and saved camera footage with you in person.

- Luxe Auto Center

I had a great experience with Luxe Auto Shop! The team was professional, friendly, and made sure everything was taken care of the right way. They provided great service, communicated clearly, and treated me with respect from start to finish. I definitely appreciate the quality of their work and would recommend Luxe Auto Shop to anyone looking for a trustworthy auto shop. I’ll definitely be coming back!

My aunt Jeanette asked me to write this review for her. She loves this place, quickly and speedy service, great at answering questions regarding services, amazing customer service. She got her AC serviced and was very happy with the results and felt the price was just right. Definitely will continue going here for years to come and could not recommend it more!

I had an amazing experience at Luxe Auto Center! From the moment I walked in, everyone made me feel like family instead of just another customer. A huge shoutout to Shawn for providing outstanding customer service. He took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable throughout the entire process. You can tell he truly cares about his customers and wants them to get the best value for the services they receive. I also want to recognize Turab, the owner. It’s obvious he takes pride in running an honest, professional business and has built a team that genuinely puts customers first. The quality of the work, attention to detail, and level of integrity really stand out. If you’re looking for a shop you can trust that delivers quality service at a fair value while treating you like family, I highly recommend Luxe Auto Center. I’ll definitely be coming back and sending my friends and family here!

Very great service! Great prices!

We have used Luxe for years and they deliver on honesty, consistency, and professionalism. They are completely honest about the condition of your car while giving you multiple options based off your specific circumstance. They gave us multiple rides to and from our house due to our car having to stay overnight as well as multiple discounts without us even inquiring. This is one of those perfectly professional and honest car maintenance/repair shops you spend a lifetime looking for and sometimes never find. Thanks for everything Luxe!

Had a great experience at Luxe Auto Center! Aleena was extremely helpful, professional, and made the whole process easy. I appreciate the excellent customer service and will definitely be returning in the future. Highly recommend!

Such good customer service fixed my AC and now it's Ice cold!

Had a great experience here! Turab at the front desk is super nice and helpful, he gave me trustworthy answers on the exact services I needed and didn't try to push anything else. Prices are way better than any of the surrounding shops I got quotes from.

Excellent staff and service. Not your typical upselling auto shop that is looking to make an extra buck. They actually show you what’s wrong with the vehicle and ensure they are there to help you with what needs to be done! I was very satisfied with the quality of service and been coming here ever since. I highly recommend this place! Turab, you are the best!

I called Luxe auto this morning and they got me in real quick. They fixed the problem quickly. They are vey professional and I will definitely be back if needed. Thank you all again, happy customer.😊

I had a really great experience here! I was able to get a lot of work done while keeping my son entertained. It was such a convenient place to be productive they even had chargers available which was a huge plus! 10 out of 10 would definitely recommend! 😊⭐

5 stars, completely deserve all 5. Excellent work, excellent customer service, worked with me on every hoop to jump through that i had to deal with as i just bought a car with significantly downplayed problems from the seller, but luxe took care of me on every way needed and i greatly apperciate thier diligence, the car now works well, no compliants with thier work. Definitely recommend this place before all others.

I came in the shop today after having a bad experience with another shop. I initially called and the owner Turab answered and told me to come right over and that they would take care of me. The building was beautiful. The inside was immaculate. I was also helped by Mario who had great customer service and was very nice and thorough with me. They took care of my smog immediately.. I talked to another lady that was in there and said she said nothing but amazing experiences in here and has brought four different cars to this shop . She said they are very honest and do not try and take advantage of people and that is wonderful news. I will be bringing all my cars to the shop.!!!

Caught a flat and Luxe auto center took a care of me within minutes! Thanks to Turab for the help!

Took my Honda in because my tire light came on. They were super busy but took me immediately and did a wonderful job. The guy in the office was extremely professional and detailed. Awesome experience, I highly recommend.

nice people, easy to book an appointment, my car is working, there’s a lot of communication with staff which is a good sign. Labor seems to be low cost and parts have slightly higher markups than some other places. Others were charging less for parts and more for labor though, so the trade off is even. Others were also not as transparent with me. Edit: When getting my car serviced here I noticed when it was given back to me they turned my AC all the way to the coldest setting and the maximum fan speed. When I was using it, there seemed to be not as cold of a temperature and it wasn’t working as well suddenly anymore. I had it looked at by someone else and I was right, it’s suddenly damaged. I understand it’s hot out. But counterproductive to damage my car while fixing it. I guess that’s one way to get yourself return business. To your reply: Running the AC at the coldest temperature on maximum fan speed in 100 degree weather does in fact damage the unit and was unnecessary to begin with per your reply. : introduces severe efficiency loss, accelerated component wear, and potential system risks.

Mr. Gendorn, we’re sorry to hear about your A/C concern. Your 2018 Mazda3 was brought to us with a brake concern. During our inspection, we recommended rear brakes and front lower control arms because the bushings were cracked and beginning to tear. With your authorization, we replaced the rear brake pads and rotors, performed a brake-fluid exchange, replaced the front lower control arms with ball joints, and completed a four-wheel alignment. None of this work required us to access, disconnect, repair, or alter any part of your HVAC or A/C system, and we performed no A/C-related work on your vehicle. Operating the cabin controls at maximum cooling also does not damage the A/C system. We take your suggestion that we intentionally damaged your vehicle to generate return business very seriously, as that is completely contrary to how we operate. We value the positive comments you initially shared about our staff and transparency, and we would genuinely like to retain you as a customer. Please contact us directly and provide the written findings from the shop that diagnosed the A/C problem. We would be happy to inspect the vehicle and discuss the concern with you so the facts can be properly determined.

- Luxe Auto Center

💕 Luxe Auto Center Is My #1 Choice ! 💕 I Love You So, So, So ,So Much , Luxe Auto Center and All Staff for being open ! I was so stressed out because of my car problems and you Luxe Auto Center took care of all my car problems and all my stress from my car is Gone ! Thank You So Much ! ~ Very Professional ! ~ Fantastic Service ! ~ Unbelievable Great Prices ! You should pick them too !

These guys were great! Did my research in my area for auto repair, and they did not disappoint.

I had an incredible experience visiting this shop. I have been planning my 21st birthday soon. I explained my situation to the person assisting me, and I felt genuinely heard. This place makes me feel like a human being, and it’s evident that they genuinely want to help. They even suggested some financial aid, which allowed me to still continue my plans. I absolutely love the place and I will always be grateful to Turab.

Mr Turab Bukhari treated us with respect, his professionalism was sky roof, we are happy and grateful today. 3 of our tires were changed, and we feel safe leaving here today. Thank you so much for your help Sir.

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